Privacy Policy

A LEGAL DISCLAIMER

Vibe Vehicles (“we,” “us,” or “our”) provides fleet management products and services through our website www.vibevehicles.com and related platforms. This Privacy Policy explains what personal information we collect, how we use and share it, your rights, and how to contact us. By using our services or visiting our website, you agree to the practices described below.

PRIVACY POLICY - THE BASICS

Information We Collect We collect personal and non‑personal information required to deliver fleet management services, including but not limited to:

Account & contact data: name, company name, email, phone number, billing and mailing address.
Credential data: usernames, passwords, authentication tokens.
Vehicle & fleet data: vehicle identifiers (VIN), license plates, odometer readings, vehicle make/model, maintenance records.
Telematics & location data: GPS coordinates, route history, speed, trip start/end times, idling, fuel usage, sensor telemetry.
Driver & personnel data: driver names, driver IDs, license numbers, certifications, work hours, behavior/scorecards, incident reports.
Payment & billing data: payment method details, invoicing and billing history (we do not store full card numbers unless using a secure payment processor).
Device & usage data: IP address, browser type, device identifiers, cookies, log files, usage analytics.
Communications: support requests, emails, chat transcripts, recordings where permitted and needed for service delivery.

How We Use Your Information We use information to:

Provide, operate, maintain, and improve our services and website.
Process account registration, billing, and payments.
Enable telematics, routing, dispatching, maintenance scheduling, driver management, and reporting features.
Monitor and improve safety, compliance, and performance metrics.
Communicate service updates, security alerts, and marketing (with opt‑out where required).
Detect, prevent, and investigate security incidents, fraud, or misuse.
Fulfill legal, tax, and regulatory obligations.

Legal Bases (where applicable) Where required by law (for example, GDPR), our legal bases for processing include performance of a contract, legitimate interests (service improvement, security, fraud prevention), compliance with legal obligations, and consent (where obtained).

Sharing and Disclosure We may share information with:

Service providers and subprocessors (payment processors, cloud hosts, analytics, mapping and telematics vendors) under confidentiality and security obligations.
Customers and authorized users of a customer account (e.g., fleet owners, managers) for account management and fleet operations.
Law enforcement, government agencies, or third parties when required by law, court order, or to respond to legal process.
Third parties in connection with a merger, acquisition, financing, or sale of assets (with notice where required). We do not sell personal information for money.

Third‑Party Services and Links Our services may integrate with third‑party products (mapping, traffic, insurance, maintenance vendors). Those third parties have their own privacy policies; we are not responsible for their practices. Our website may contain links to third‑party sites—use caution before sharing personal data.

Cookies and Tracking We use cookies, web beacons, and similar technologies for authentication, security, site functionality, and analytics. You can manage cookie preferences through your browser or device settings; disabling certain cookies may reduce site functionality.

Data Security We maintain administrative, technical, and physical safeguards designed to protect data from unauthorized access, disclosure, alteration, and destruction. Measures include encryption in transit (TLS), access controls, monitoring, and periodic security assessments. No system is completely secure; if we learn of a data breach affecting your personal data, we will follow applicable notification laws.

Data Retention We retain personal data as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes. Retention periods vary by data type and legal/regulatory requirements.

International Transfers Data may be processed or stored in the United States or other countries where our service providers operate. Where required, we use appropriate safeguards (standard contractual clauses or other lawful mechanisms) for international data transfers.

Your Rights and Choices (where applicable) Depending on your jurisdiction, you may have rights including:

Access: request copies of personal data we hold about you.
Correction: request correction of inaccurate or incomplete data.
Deletion: request deletion of personal data (subject to legal exceptions).
Portability: request a copy of your data in a structured, machine‑readable format.
Restriction/Objection: object to or request restriction of certain processing.
Consent withdrawal: withdraw consent where the processing is based on consent. To exercise rights or update preferences, contact us at the address below. We may require verification and will respond in accordance with applicable law.

Children Our services are not intended for children under 13 (or the minimum age in your jurisdiction).

We do not knowingly collect personal information from children; if we become aware we have collected such data, we will take steps to delete it.

Business Customers and Account Administrators

If you are an employee or agent of a business customer using our services, the account administrator (your employer) controls the data collected in the account. Contact your administrator for requests about that data; they may be responsible for responding to data subject requests.

Changes to This Policy We may update this Privacy Policy. We will post the revised policy on our website with an updated effective date and, where required, provide direct notice.

If you are located in a jurisdiction with a supervisory authority (e.g., EU), you may have the right to lodge a complaint with that authority.